TERMS AND CONDITIONS OF THE ONLINE STORE

 1.

These Regulations define the general conditions, rules and method of sale conducted by Venice International Michał Grabowiecki with its registered office in Łódź, via the online shop farby-24.pl (hereinafter referred to as: "Online Shop") and define the rules and conditions for the provision by Venice International Michał Grabowiecki of based in Łódź, free electronic services.

§ 1 Definitions

 1.

Working days - means days of the week from Monday to Friday, excluding public holidays.

 2.

Delivery - means the actual act of delivering to the Customer by the Seller, through the Supplier, the Goods specified in the order.

 3.

Supplier - means an entity with which the Seller cooperates in the delivery of Goods:

Courier;

GLS, DPD, DHL

4.

Password - means a string of letters, digits or other characters selected by the Customer during Registration in the Online Store, used to secure access to the Customer Account in the Online Store.

5.

Customer - means an entity for which, in accordance with the Regulations and the law, services may be provided electronically or with whom a Sales Agreement may be concluded.

6.

Consumer - means a natural person who performs a legal transaction with the entrepreneur not directly related to his business or professional activity.

7.

Customer Account - means an individual panel for each Customer, launched on his behalf by the Seller, after the Customer has registered and concluded a contract for the provision of the Customer Account service.

8.

Entrepreneur - means a natural person, a legal person or an organizational unit that is not a legal person, to whom the law grants legal capacity, conducting business or professional activity on its own behalf and performing a legal act directly related to its business or professional activity.

9.

Entrepreneur with Consumer Rights - means a natural person concluding a Sales Agreement directly related to its business activity, when the content of the Sales Agreement shows that it does not have a professional nature for this Entrepreneur, resulting in particular from the subject of his business activity, made available on the basis of provisions on the Central Register and Information on Economic Activity.

10.

Regulations - means these regulations.

11.

Registration - means an actual act performed in the manner specified in the Regulations, required for the Customer to use all the functionalities of the Online Store.

12.

Stationary Store - means a place intended for customer service, at the address: farby-24.pl, Stalowa 1, 91-859 Lodz, Poland

13.

Seller - means:

Michal Grabowiecki running a business under the name Venice International with its registered office in Lodz (90-117), ul. Narutowicza 21, Poland, NIP: EU7251349318, REGON: 473227349, entered into the Central Register and Information on Economic Activity kept by the Minister of Development and Technology;

14.

Store Website - means the websites under which the Seller runs the Online Store, operating in the domain of www.farby-24.pl.

15.

Goods - means a product presented by the Seller via the Shop Website, which may be the subject of the Sales Agreement.

16.

Durability - the ability of the Goods to maintain their functions and properties in the course of normal use.

17.

Durable medium - means a material or tool enabling the Customer or the Seller to store information addressed personally to him, in a way that allows access to information in the future for a period of time appropriate to the purposes for which this information is used, and which allows the stored information to be reproduced unchanged.

18.

Sales contract - means a sales contract concluded at a distance, on the terms set out in the Regulations, between the Customer and the Seller.

§ 2 General provisions and use of the Online Store

1.

All rights to the Online Store, including proprietary copyrights, intellectual property rights to its name, its Internet domain, the Store Website, as well as to patterns, forms, logos posted on the Store Website (except for logos and photos presented on the Website) Store for the purpose of presenting goods to which copyrights belong to third parties) belong to the Seller, and they may be used only in the manner specified and in accordance with the Regulations and with the consent of the Seller expressed in writing.

2.

The Seller will make every effort to ensure that the use of the Online Store is possible for Internet users using all popular web browsers, operating systems, types of devices and types of Internet connections.

3.

The Seller uses the mechanism of "cookies", which, when the Customers use the Shop Website, are saved by the Seller's server on the hard drive of the Customer's end device. The use of "cookies" is aimed at the correct operation of the Store's Website on the Customer's end devices. This mechanism does not destroy the Customer's end device and does not cause configuration changes in the Customer's end devices or in the software installed on these devices. Each customer can disable the "cookies" mechanism in the web browser of his end device. The Seller indicates that disabling "cookies" may, however, cause difficulties or prevent the use of the Store Website.

4.

In order to place an order in the Online Store via the Store Website or via e-mail and to use the services available on the Store Website, it is necessary for the Customer to have an active e-mail account.

5.

It is forbidden for the Customer to provide unlawful content and for the Customer to use the Online Shop, the Shop Website or free services provided by the Seller in a manner contrary to the law, decency or infringing the personal rights of third parties.

6.

The Seller declares that the public nature of the Internet and the use of services provided electronically may involve the risk of obtaining and modifying Customer data by unauthorized persons, therefore Customers should use appropriate technical measures to minimize the above-mentioned risks. In particular, they should use antivirus programs and programs that protect the identity of those using the Internet. The Seller never asks the Customer to provide him with the Password in any form.

7.

It is not allowed to use the resources and functions of the Online Store for the purpose of conducting activities by the Customer that would violate the Seller's interest, i.e. advertising activities of another entrepreneur or product; activity consisting in posting content unrelated to the activity of the Seller; activity consisting in posting untrue or misleading content.

§ 3 Registration

1.

In order to create a Customer Account, the Customer is obliged to register free of charge.

2.

Registration is not necessary to place an order in the Online Store.

3.

In order to register, the Customer should complete the registration form provided by the Seller on the Store's Website and send the completed registration form electronically to the Seller by selecting the appropriate function in the registration form. During Registration, the Customer sets an individual Password.

4.

The customer also has the option of registering via his facebook.com user account. The creation of a Customer Account takes place through a dedicated redirection from the Online Store to the facebook.com website, where the Customer is asked to provide the username and password that he has to his user account at facebook.com. After authorization on the facebook.com website, the Customer is redirected back to the Online Store, where the Customer Account is set up, with a link to the user's account on facebook.com. The username for facebook.com and its password are not registered and stored by the Seller.

5.

The customer also has the option of registering through his google.com user account. The creation of a Customer Account takes place through a dedicated redirection from the Online Store to the google.com website, where the Customer is asked to enter the username and password that he has to his user account at google.com. After authorization on the google.com website, the Customer is redirected back to the Online Store, where the Customer Account is set up, with a link to the user's account on google.com. The google.com username and password are not registered and stored by the Seller.

6.

When filling out the registration form, the Customer has the opportunity to read the Regulations, accepting its content by marking the appropriate field in the form.

7.

During Registration, the Customer may voluntarily consent to the processing of his personal data for marketing purposes by checking the appropriate box in the registration form. In this case, the Seller clearly informs about the purpose of collecting the Customer's personal data, as well as about the known or expected recipients of this data.

8.

The Customer's consent to the processing of his personal data for marketing purposes does not condition the possibility of concluding a contract with the Seller for the provision of the Customer Account service by electronic means.

9.

After sending the completed registration form, the Customer immediately receives, by e-mail to the e-mail address provided in the registration form, confirmation of the Registration by the Seller. At this moment, an agreement for the electronic provision of the Customer Account service is concluded, and the Customer gains access to the Customer Account and makes changes to the data provided during Registration.

§ 4 Orders

1.

The information contained on the Store Website does not constitute an offer of the Seller within the meaning of the Civil Code, but only an invitation to customers to submit offers to conclude a Sales Agreement.

2.

The Customer may place orders in the Online Store via the Store's Website or e-mail 7 days a week, 24 hours a day.

3.

The customer placing an order via the Shop Website completes the order by selecting the Goods he is interested in. The Goods are added to the order by selecting the ADD TO CART command under the given Good presented on the Shop Website. After completing the entire order and indicating in the "CART" the method of Delivery and the form of payment, the Customer places the order by sending the order form to the Seller, selecting the "Order with obligation to pay" button on the Store's Website. Each time before sending the order to the Seller, the Customer is informed about the total price for the selected Goods and Delivery, as well as about all additional costs that he is obliged to incur in connection with the Sales Agreement.

4.

The customer placing an order via e-mail sends it to the e-mail address provided by the Seller on the Shop Website. In the message sent to the Seller, the Customer provides in particular: the name of the Good, the color and its quantity, from among the Goods presented on the Store Website and his contact details.

5.

After receiving from the Customer by e-mail the message referred to in §4 sec. 4, the Seller sends a return message to the Customer via e-mail, providing his registration data, the price of selected Goods and possible forms of payment as well as the method of Delivery along with its cost, as well as information on all additional payments that the Customer would incur under the Sales Agreement. The message also contains information for the Customer that the conclusion of the Sales Agreement via e-mail entails the obligation to pay for the ordered Goods. Based on the information provided by the Seller, the Customer may place an order by sending an e-mail to the Seller indicating the selected form of payment and method of Delivery.

6.

Placing an order constitutes the Customer's submission to the Seller of an offer to conclude a Sales Agreement for the Goods being the subject of the order.

7.

After placing the order, the Seller sends a confirmation of its submission to the e-mail address provided by the Customer.

8.

Then, after confirming the order, the Seller sends information about the acceptance of the order to the e-mail address provided by the Customer. Information about the acceptance of the order for execution is the Seller's declaration of acceptance of the offer referred to in §4 para. 6 above and upon its receipt by the Customer, a Sales Agreement is concluded.

9.

After concluding the Sales Agreement, the Seller confirms its terms to the Customer by sending them on a Durable Medium, to the Customer's e-mail address or in writing to the address indicated by the Customer during Registration or ordering.

§ 5 Payments

1.

The prices on the Shop Website placed next to the given Goods are gross prices and do not contain information on the costs of Delivery and any other costs that the Customer will be obliged to incur in connection with the Sales Agreement, about which the Customer will be informed when choosing the method of Delivery and placing the order.

2.

The Customer may choose the following payment methods for the ordered Goods:

a)

bank transfer to the Seller's bank account (in this case, the execution of the order will start after the Seller sends the confirmation of acceptance of the order to the Customer and after the funds are credited to the Seller's bank account);

b)

bank transfer to the Seller's bank account with the option of personal collection in a stationary store (in this case, the execution of the order will start immediately after the Seller sends the order confirmation to the Customer, and the Goods will be released in the stationary store, after the funds are credited to the Seller's bank account);

c)

by payment card (Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro) or by bank transfer through the PayU external payment system, operated by PayU S.A. with its registered office in Poznań (in this case, the execution of the order will start after the Seller sends the Customer confirmation of the order and after the Seller receives information from the PayU system about the payment made by the Customer);

d)

bank transfer or BLIK via an external PayU payment system, operated by PayU S.A. with its registered office in Poznań (in this case, the execution of the order will start after the Seller sends the confirmation of the order to the Customer and after the Seller receives information from the PayU system about the payment made by the Customer);

d)

bank transfer via the external PayPal payment system, operated by PayPal (Europe) S.à r.l. & Cie, S.C.A. based in Luxembourg (in this case, the execution of the order will start after the Seller sends the Customer confirmation of the order and after the Seller receives information from the PayPal system about the payment made by the Customer);

f)

by payment card via the external Google Pay payment system, operated by Google Payment Ireland Limited based in Ireland (in this case, the execution of the order will start after the Seller sends the Customer confirmation of the order and after receiving information from the Google Pay system about the successful completion of the payment) ;

h)

cash on delivery, payment to the Supplier when making the Delivery (in this case, the execution of the order will start after the Seller sends the confirmation of acceptance of the order to the Customer);

b)

by cash or payment card on personal collection - payment in a stationary store (in this case, the order will be processed immediately after the Seller sends the order confirmation to the Customer, and the Goods will be released in a stationary store).

3.

The customer should make the payment for the order in the amount resulting from the concluded Sales Agreement within 7 Business Days, if he chose the form of prepayment.

4.

In the event of the Customer's failure to make the payment within the time limit referred to in §5 sec. 3 of the Regulations, the Seller sets an additional deadline for the Customer to make the payment and informs the Customer about it on a Durable Medium. Information about the additional deadline for payment also includes information that after the expiry of this deadline, the Seller will withdraw from the Sales Agreement. In the event of ineffective expiry of the second payment deadline, the Seller shall send the Customer a statement of withdrawal from the contract on a Durable Medium pursuant to Art. 491 of the Civil Code.

§ 6 Delivery

1.

The Seller carries out the Delivery within the territory of the European Union

2.

The Seller is obliged to deliver the Goods that are the subject of the Sales Agreement without defects.

3.

The Seller publishes information on the number of Business Days needed for Delivery and execution of the order on the Store's Website.

4.

The date of Delivery and execution of the order indicated on the Store's Website is counted in Business Days in accordance with §5 sec. 2 of the Regulations.

5.

The ordered Goods are delivered to the Customer via the Supplier to the address indicated in the order form.

If InPost Sp. z o. o. with its registered office in Krakow as the Supplier, the Delivery address will be the address of the parcel locker selected by the Customer at the time of placing the order.

6.

On the day of sending the Goods to the Customer (if the possibility of personal collection of the Goods has not been selected), information confirming the sending of the parcel by the Seller is sent to the Customer's e-mail address.

7.

The customer is obliged to examine the delivered parcel in time and in the manner accepted for parcels of a given type. In the event of a loss or damage to the shipment, the Customer has the right to request the Supplier's employee to draw up a proper report.

8.

The customer has the option of personal collection of the ordered Goods. The collection can be made in the Stationary Store on Business Days, during the opening hours indicated on the Store's Website, after prior arrangement with the Seller of the collection date via e-mail or by phone.

9.

The Seller, in accordance with the will of the Customer, attaches a receipt or a VAT invoice covering the delivered Goods to the shipment being the subject of the Delivery.

In order to receive a VAT invoice, the Customer should declare at the time of purchase that he purchases the Goods as an Entrepreneur (taxpayer). Submission of the above declaration is made by marking the appropriate field in the order form, before sending the order to the Seller.

10.

In the event of the Customer's absence at the address indicated by him, provided when placing the order as the Delivery address, the Supplier's employee will leave a notice or attempt to contact by phone to determine the date on which the Customer will be present. In the event of returning the ordered Goods to the Online Store by the Supplier, the Seller will contact the Customer by e-mail or telephone, re-arranging the date and cost of Delivery with the Customer.

§ 7 Warranty for Entrepreneurs

1.

The Seller ensures the Delivery of Goods free from defects. The Seller is liable to the Entrepreneur if the Goods have a defect.

2.

If the Goods have a defect, the Entrepreneur may:

a)

submit a statement of price reduction or withdrawal from the Sales Agreement, unless the Seller immediately and without undue inconvenience to the Entrepreneur replaces the defective Goods with defect-free Goods or removes the defect. This limitation does not apply if the Goods have already been replaced or repaired by the Seller or the Seller has not fulfilled the obligation to replace the Goods with defect-free Goods or remove defects. The Entrepreneur may, instead of the defect removal proposed by the Seller, demand the replacement of the Goods free of defects or, instead of replacing the Goods, demand the removal of the defect, unless bringing the item into compliance with the contract in the manner chosen by the Entrepreneur is impossible or would require excessive costs compared to the method proposed by the Seller. When assessing the excess of costs, the value of the Goods free from defects, the type and significance of the defect found are taken into account, as well as the inconvenience to which the Entrepreneur would be exposed by a different method of satisfaction.

The Entrepreneur cannot withdraw from the Sales Agreement if the defect is insignificant.

b)

demand replacement of defective Goods with defect-free Goods or removal of the defect. The Seller is obliged to replace the defective Goods with defect-free Goods or remove the defect within a reasonable time without excessive inconvenience to the Entrepreneur. The Seller may refuse to satisfy the Entrepreneur's request if bringing the defective Goods into compliance with the Sales Agreement in a manner chosen by the Entrepreneur is impossible or would require excessive costs compared to the second possible way of bringing them into compliance with the Sales Agreement. The costs of repair or replacement are borne by the Seller.

3.

The entrepreneur who exercises the rights under the warranty is obliged to deliver the defective item to the address of the Seller. The cost of delivery is covered by the Seller.

4.

The Seller is liable under the warranty if a physical defect is found within two years from the release of the Goods to the Entrepreneur. A claim for removal of a defect or replacement of the Good with a defect-free one expires after one year, but this period cannot end before the expiry of the period specified in the first sentence. Within this period, the Entrepreneur may withdraw from the Sales Agreement or submit a statement of price reduction due to a defect in the Goods. If the Entrepreneur demanded the replacement of the Goods with a defect-free one or the removal of the defect, the deadline to withdraw from the Sales Agreement or submit a price reduction statement begins with the ineffective expiry of the deadline for replacing the Goods or removing the defect

5.

Any complaints related to the Goods or the implementation of the Sales Agreement may be submitted by the Entrepreneur in writing to the Seller's address

6.

The Seller, within 14 days from the date of the request containing the complaint, will respond to the complaint of the Goods or the complaint related to the implementation of the Sales Agreement reported by the Entrepreneur.

7.

The entrepreneur may submit a complaint to the Seller in connection with the use of free services provided electronically by the Seller. The complaint may be submitted in electronic form and sent to info@farby-24.pl. In the complaint, the Entrepreneur should include a description of the problem. The Seller shall immediately, but not later than within 14 days, consider complaints and provide the Entrepreneur with an answer.

§ 8 Guarantee

1.

Goods sold by the Seller may be covered by a guarantee provided by the producer of the Good or the distributor.

2.

In the case of Goods covered by the guarantee, information on the existence and content of the guarantee is always presented on the Store Website.

§ 9 Non-compliance of the goods with the contract

Complaint of the Consumer and the Entrepreneur with the rights of the Consumer

1.

The goods are compliant with the contract if, in particular, their:

a)

description, type, quantity, quality, completeness and functionality, and for goods with digital elements, also compatibility, interoperability and availability of updates;

b)

suitability for a specific purpose for which it is needed by the Consumer or Entrepreneur with Consumer rights, about which the Consumer or Entrepreneur with Consumer rights notified the Seller at the latest at the time of conclusion of the contract and which the Seller accepted.

2.

In addition, in order to be considered compliant with the contract, the Goods must:

a)

be fit for the purposes for which Goods of this type are usually used, taking into account applicable laws, technical standards or good practices;

b)

be in such quantity and have such features, including Durability and safety, and in relation to Goods with digital elements - also functionality and compatibility, which are typical for Goods of this type and which the Consumer or Entrepreneur with Consumer rights may reasonably expect, taking into account the nature of the Goods and the public assurance made by the Seller, his legal predecessors or persons acting on their behalf, in particular in the advertisement or on the label, unless the Seller proves that:

a)

did not know about the public assurance in question and, judging reasonably, could not have known about it;

b)

prior to the conclusion of the contract, the public assurance was rectified in the terms and form in which the public assurance was given, or in a comparable manner;

c)

the public assurance did not affect the decision of the Consumer or Entrepreneur with Consumer rights to conclude the contract.

d)

be delivered with packaging, accessories and instructions that the Consumer or Entrepreneur with Consumer rights may reasonably expect to be provided;

e)

be of the same quality as the sample or pattern that the Seller made available to the Consumer or Entrepreneur with Consumer rights before the conclusion of the contract, and correspond to the description of such sample or pattern.

3.

The Seller shall not be liable for the non-compliance of the Goods with the contract in the scope referred to in §9 section 2, if the Consumer or Entrepreneur with Consumer rights, at the latest at the time of concluding the contract, was clearly informed that a specific feature of the Goods deviates from the requirements of compliance with the contract set out in §9 para. 2, and clearly and separately accepted the lack of a specific feature of the Goods.

4.

The Seller is liable for the lack of conformity of the Goods with the contract resulting from improper installation of the Goods, if:

 a)

it was carried out by the Seller or under his responsibility;

b)

improper installation carried out by the Consumer or Entrepreneur with Consumer rights resulted from errors in the instructions provided by the entrepreneur or a third party.

5.

The Seller is liable for the lack of conformity of the Goods with the contract existing at the time of their delivery and revealed within two years from that moment, unless the expiry date of the Goods specified by the Seller, its legal predecessors or persons acting on their behalf is longer. It is presumed that the lack of conformity of the Goods with the contract, which was revealed before the expiry of two years from the moment of delivery of the goods, existed at the time of its delivery, unless it is proven otherwise or the presumption cannot be reconciled with the specificity of the Goods or the nature of the lack of conformity of the Goods with the contract .

6.

The Seller may not invoke the expiry of the deadline to determine the non-conformity of the Goods with the contract specified in §9 section 5, if this deficiency was deceitfully concealed.

7.

If the Goods are inconsistent with the contract, the Consumer or Entrepreneur with Consumer rights may demand its repair or replacement.

8.

The Seller may make a replacement when the Consumer or Entrepreneur with Consumer rights requests repair, or the Seller may make repairs when the Consumer or Entrepreneur with Consumer rights requests replacement, if it is impossible to bring the Goods into conformity with the contract in a manner chosen by the Consumer or Entrepreneur with Consumer rights. or would require excessive costs for the Seller. If repair and replacement are impossible or would require excessive costs for the Seller, the Seller may refuse to bring the goods into compliance with the contract.

9.

When assessing the excess of costs for the Seller, all circumstances of the case are taken into account, in particular the importance of the non-conformity of the Goods with the contract, the value of the Goods in accordance with the contract and excessive inconvenience to the Consumer or Entrepreneur with Consumer rights resulting from the change in the manner of bringing the Goods into compliance with the contract.

10.

The Seller makes the repair or replacement within a reasonable time from the moment the Seller was informed by the Consumer or Entrepreneur with Consumer rights about the lack of compliance with the contract, and without undue inconvenience to the Consumer or Entrepreneur with Consumer rights, taking into account the specificity of the Goods and the purpose for which the Consumer or Entrepreneur with Consumer rights purchased it. The costs of repair or replacement, including in particular the costs of postage, transport, labor and materials, shall be borne by the Seller.

11.

The Consumer or Entrepreneur with Consumer rights provides the Seller with the Goods subject to repair or replacement. The Seller collects the Goods from the Consumer or Entrepreneur with Consumer rights at his own expense.

12.

If the Goods were installed before the non-conformity of the Goods with the contract was revealed, the Seller disassembles the Goods and reassembles them after repair or replacement, or has these activities performed at its own expense.

13.

The Consumer or Entrepreneur with Consumer rights is not obliged to pay for the usual use of the Goods, which were then replaced.

14.

If the Goods are inconsistent with the contract, the Consumer or Entrepreneur with Consumer rights may submit a statement of price reduction or withdrawal from the contract when:

a)

The Seller refused to bring the Goods into conformity with the contract in accordance with §9 section 8 above;

 b)

The Seller has not brought the Goods into compliance with the contract in accordance with §9 section 10 to §9 sec. 12 above;

c)

the non-compliance of the Goods with the contract continues, even though the Seller has tried to bring the Goods into conformity with the contract;

 d)

the lack of conformity of the Goods with the contract is significant enough to justify a price reduction or withdrawal from the contract without prior use of the protection measures specified in §9 section 7 to §9 sec. 12 above;

d)

it is clear from the Seller's statement or circumstances that he will not bring the Goods into compliance with the contract within a reasonable time or without undue inconvenience to the Consumer or Entrepreneur with Consumer rights.

15.

The seller is obliged to respond to the consumer's complaint within 14 days of its receipt.

16.

The Seller returns to the Consumer or Entrepreneur with Consumer rights the amounts due as a result of exercising the right to reduce the price immediately, not later than within 14 days from the date of receipt of the Consumer's or Entrepreneur with Consumer rights about the price reduction.

17.

The Consumer or Entrepreneur with Consumer rights may not withdraw from the contract if the lack of conformity of the Goods with the contract is insignificant. It is presumed that the lack of conformity of the Goods with the contract is significant.

18.

If the lack of conformity with the contract concerns only some of the Goods delivered under the contract, the Consumer or Entrepreneur with Consumer rights may withdraw from the contract only in relation to these Goods, as well as in relation to other Goods purchased by the Consumer or Entrepreneur with Consumer rights together with Goods inconsistent with the the contract, if the Consumer or the Entrepreneur with Consumer rights cannot reasonably be expected to agree to keep only the Goods in accordance with the contract.

19.

In the event of withdrawal from the contract, the Consumer or Entrepreneur with Consumer rights immediately returns the Goods to the Seller at his expense. The Seller returns the price to the Consumer or Entrepreneur with Consumer rights immediately, not later than within 14 days from the date of receipt of the Goods or proof of sending them back.

20.

The Seller refunds the price using the same method of payment as used by the Consumer or Entrepreneur with Consumer rights, unless the Consumer or Entrepreneur with Consumer rights has expressly agreed to a different method of return, which does not involve any costs for him.

21.

The seller does not use out-of-court dispute resolution referred to in the Act of 23 September 2016 on out-of-court resolution of consumer disputes.

§ 10 Withdrawal from the Sales Agreement

1.

A Customer who is a Consumer and an Entrepreneur with Consumer rights who has concluded a Sales Agreement may withdraw from it within 14 days without giving any reason.

2.

The deadline for withdrawing from the Sales Agreement starts from the moment the Goods are taken over by the Consumer, Entrepreneur with Consumer rights or a third party indicated by them other than the carrier.

The Consumer and the Entrepreneur with Consumer rights may withdraw from the Sales Agreement by submitting a declaration of withdrawal to the Seller. This statement may be submitted, for example, in writing to the Seller's address, i.e.: Venice International, ul. Stalowa 1 (91-859), Łódź, or via e-mail to the Seller's address, i.e.: info@farby-24.pl. The statement can be submitted on the form, the template of which has been posted by the Seller on the Store's Website. To meet the deadline, it is enough to send a statement before its expiry.
The Consumer and the Entrepreneur with Consumer rights may withdraw from the Sales Agreement by submitting a declaration of withdrawal to the Seller via the form available on the website. To meet the deadline, it is enough to send a statement before its expiry. The Seller immediately confirms to the Consumer and the Entrepreneur with Consumer rights the receipt of the form submitted via the website.

3.

In the event of withdrawal from the Sales Agreement, it is considered void.

4.

If the Consumer or Entrepreneur with Consumer rights made a declaration of withdrawal from the Sales Agreement before the Seller accepted his offer, the offer ceases to be binding.

5.

The Seller is obliged to immediately, not later than within 14 days from the date of receipt of the statement of the Consumer or Entrepreneur with Consumer rights on withdrawal from the Sales Agreement, return to him all payments made by him, including the cost of Delivery of the Goods to the Consumer or Entrepreneur with Consumer rights . The Seller may withhold the reimbursement of payments received from the Consumer or Entrepreneur with Consumer rights until receipt of the Goods back, or delivery by the Consumer or Entrepreneur with Consumer rights of proof of sending back the Goods, depending on which event occurs first.

6.

If the Consumer or Entrepreneur with Consumer rights exercising the right of withdrawal has chosen a method of delivery of the Goods other than the cheapest usual method of Delivery offered by the Seller, the Seller is not obliged to reimburse the Consumer or Entrepreneur with Consumer rights for the additional costs incurred by him.

7.

The Consumer or Entrepreneur with Consumer rights is obliged to return the Goods to the Seller immediately, but not later than within 14 days from the date on which he withdrew from the Sales Agreement. To meet the deadline, it is sufficient to send the Goods back to the Seller's address before the deadline expires.

8.

In the event of withdrawal, the Customer who is a Consumer or an Entrepreneur with Consumer rights bears only the direct costs of return.

9.

If, due to its nature, the Goods cannot be returned by regular mail, the Seller informs the Consumer and the Entrepreneur with Consumer rights about the cost of returning the item on the Shop Website.

10.

The Consumer and the Entrepreneur with Consumer rights are liable for the decrease in the value of the Goods as a result of using them in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Goods.

11.

The Seller returns the payment using the same method of payment as used by the Consumer or Entrepreneur with Consumer rights, unless the Consumer or Entrepreneur with Consumer rights has expressly agreed to a different method of return, which does not involve any costs for him.

12.

The right to withdraw from the Sales Agreement is not available to the Consumer and the Entrepreneur with Consumer rights in relation to contracts in which the Good is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the package was opened after delivery.

§ 11 Free services

1.

The Seller provides the Customers with free electronic services:

a)

newsletter;

 b)

Recommend to a friend;

c)

chat;

d)

Maintaining a Customer Account;

d)

Ask for a product.

2.

Services indicated in §11 section 1 above are provided 7 days a week, 24 hours a day.

3.

The Seller reserves the right to choose and change the type, form, time and method of granting access to selected services listed, about which he will inform the Customers in a manner appropriate for the amendment of the Regulations.

4.

The Newsletter service can be used by any Customer who enters their e-mail address using the registration form provided by the Seller on the Shop Website. After sending the completed registration form, the Customer immediately receives, by e-mail to the e-mail address provided in the registration form, an activation link in order to confirm subscribing to the Newsletter subscription. Upon activation of the link by the Customer, an agreement for the provision of the Newsletter service by electronic means is concluded.During Registration, the Customer may additionally check the appropriate box in the registration form in order to subscribe to the Newsletter service.

5.

The Newsletter service consists in sending by the Seller, to the e-mail address, messages in electronic form containing information about new products or services in the Seller's offer. The newsletter is sent by the Seller to all Customers who have subscribed.

6.

Each Newsletter addressed to given Customers contains in particular: information about the sender, a completed "subject" field specifying the content of the message and information about the possibility and method of resignation from the free Newsletter service.

7.

The Customer may at any time unsubscribe from the Newsletter by unsubscribing via the link in each e-mail sent as part of the Newsletter service or by deactivating the appropriate field in the Customer Account.

8.

The free Recommend to a Friend service consists in enabling the Seller to send Customers to a friend an electronic message regarding the Goods selected by them. Before sending the message, the Customer specifies the Goods to be the subject of the recommendation, and then, through the "Recommend to a friend" function, fills in the form by providing his e-mail address and the e-mail address of the friend to whom he wants to recommend the selected Good. The Customer may not use the service in question for any other purpose than recommending the selected Goods. The customer does not receive remuneration or any other type of benefits for using the service in question.

9.

Resignation from the free Refer a Friend service is possible at any time and consists in stopping sending commands of selected Goods to the Customer's friends.

10.

The free Chat service consists in establishing real-time contact between the Customer and the Seller via the messenger available on the Store's Website.

11.

Resignation from the free Chat service is possible at any time and consists in not using the messenger posted on the Store Website.

12.

The Ask for a product service consists in sending a message to the Seller using the form on the Store Website.

13.

Resignation from the free Ask for a product service is possible at any time and consists in stopping sending inquiries to the Seller.

14.

The Customer Account Service is available after registration on the terms described in the Regulations and consists in providing the Customer with a dedicated panel on the Store Website, enabling the Customer to modify the data provided during Registration, as well as tracking the status of orders and the history of orders already completed.

15.

The Customer who has registered may submit a request to the Seller to delete the Customer Account, however, if the Seller submits a request to delete the Customer Account, it may be removed up to 14 days from the request.

16.

The Seller is entitled to block access to the Customer Account and free services in the event of the Customer acting to the detriment of the Seller, i.e. conducting advertising activities of another entrepreneur or product; activity consisting in posting content not related to the activity of the Seller; activity consisting in posting untrue or misleading content, as well as in the event of the Customer acting to the detriment of other Customers, the Customer's violation of the law or the provisions of the Regulations, and also when blocking access to the Customer Account and free services is justified by security reasons - in in particular: breaking the security of the Store Website by the Customer or other hacking activities. Blocking access to the Customer Account and free services for the above reasons lasts for the period necessary to resolve the issue constituting the basis for blocking access to the Customer Account and free services. The Seller notifies the Customer about blocking access to the Customer Account and free services by electronic means to the address provided by the Customer in the registration form.

§ 12 Protection of personal data

1.

The rules for the protection of Personal Data are included in the Privacy Policy.

§ 13 Termination of the contract (not applicable to Sales contracts)

1.

Both the Customer and the Seller may terminate the contract for the provision of electronic services at any time and without giving reasons, subject to the preservation of the rights acquired by the other party before the termination of the above. the agreement and provisions below.

2.

The Customer who has registered, terminates the contract for the provision of electronic services by sending an appropriate declaration of will to the Seller, using any means of remote communication, enabling the Seller to read the Customer's declaration of will.

3.

The Seller terminates the contract for the provision of electronic services by sending an appropriate declaration of will to the Customer to the e-mail address provided by the Customer during Registration.

§ 14 Final Provisions

1.

The Seller is liable for non-performance or improper performance of the contract, but in the case of contracts concluded with Customers who are Entrepreneurs, the Seller is liable only in the event of intentional damage and within the limits of the losses actually incurred by the Customer who is an Entrepreneur.

2.

The content of these Regulations may be recorded by printing, saving on a carrier or downloading at any time from the Store's Website.

3.

In the event of a dispute arising on the basis of the concluded Sales Agreement, the parties will strive to resolve the matter amicably. The law applicable to the resolution of any disputes arising from these Regulations is Polish law.

4.

The Seller informs the Customer who is a Consumer about the possibility of using extrajudicial means of dealing with complaints and pursuing claims. The rules of access to these procedures are available at the offices or on the websites of entities authorized to settle disputes out of court. They may be, in particular, consumer ombudsmen or Voivodship Inspectorates of the Trade Inspection, the list of which is available on the website of the Office of Competition and Consumer Protection.
The Seller informs that at the address http://ec.europa.eu/consumers/odr/ there is an online platform for settling disputes between consumers and entrepreneurs at the EU level (ODR platform).

5.

The Seller reserves the right to change these Regulations. All orders accepted by the Seller for execution before the date of entry into force of the new Regulations are implemented on the basis of the Regulations that were in force on the date of placing the order by the Customer. The amendment to the Regulations comes into force within 7 days from the date of its publication on the Shop Website. The Seller will inform the Customer 7 days before the entry into force of the new Regulations about the change in the Regulations by means of an e-mail message containing a link to the text of the amended Regulations. If the Customer does not accept the new content of the Regulations, he is obliged to notify the Seller of this fact, which results in termination of the contract in accordance with the provisions of §13 of the Regulations.

6.

Agreements with the Seller are concluded in Polish.

7.

The Regulations come into force on January 1, 2023.